Holiday Return & Exchange Policy:
Any items purchased on sale or with a promotional code during November 28th-December 9th are only eligible for an exchange within 14 days of purchase.
All exchange request must be processed by contacting one of our LAB techs by emailing Customer@JohnJohnLab.com
We accept returns as follows:
- You may return any unwashed, unworn, unaltered merchandise with all original tags attached placed in the original bag within 21 days (from date of shipment).
- Order shipping and handling charges are nonrefundable.
- Authorized returns are refunded in the same form of payment as the original purchase. Refunds to credit cards will appear within 1-2 billing cycles.
- Unauthorized returns or returns received after 21 days from the shipment date will not be accepted and will be returned to the sender.
- Please allow up to 10 business days from the receipt of the return for processing.
- John John Lab does not accept merchandise purchased from other retailers. We only accept returns that were purchased from the John John Lab website.
- Online merchandise returns and exchanges must be SHIPPED and cannot be returned or exchanged at our retail store.
John John Lab reserves the right to deny a refund for any returned merchandise that does not meet the return policy requirements.
Exchanges / Damaged Items / Lost Shipment
- All exchange request must be processed by contacting one of our LAB techs by emailing Customer@JohnJohnLab.com
- you find that an item is defective, or your order shipment is lost, please contact customer care.